Refund & Return Policy

We want every bowl to be a hit. If something isn't right, we'll make it right. Here's a clear, no-fine-print look at how returns and refunds work.

Return Window

You have 60 calendar days from the day your order is delivered to request a return. Items should be returned in their original condition — unopened, sealed, and in their original packaging where possible. For reasons of food safety, opened items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Eligible Items

• Unopened, sealed products in original packaging.
• Products that arrived damaged, defective, or incorrect.
• Items received as gifts (contact our team for a courtesy exchange or store credit).

Non-Returnable Items

• Products marked as Final Sale at the time of purchase.
• Opened food items, except where the item is defective.
• Gift cards and digital products.
• Items returned outside the 60-day return window.

How to Start a Return

1. Visit our Contact page and reach our Customer Service team via email, phone, chat, or SMS.
2. Provide your order number, the item(s) you wish to return, and a brief reason.
3. Our team will confirm eligibility and provide return instructions.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement. If you have not seen your refund after 10 business days, please contact us so we can help.

Shipping Costs on Returns

For standard returns, return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or incorrect. For defective or wrong items, we cover return shipping and provide a prepaid label wherever possible.

Exchanges

If you'd like to try a different flavor, dietary option, or variety, our team is happy to help with an exchange. Just reach out through our Contact page and let us know what you'd like to try instead.

Order Cancellations

Orders may be canceled within a short window after placement, while they are still in processing. Once an order has shipped, it can no longer be canceled and must be processed as a return upon receipt.

Questions?

Our Customer Service team is available to walk you through any return. Please visit our Contact page for hours and channels.