Customer Service Policy

Questions? Feedback? Just wanna chat mac? We're here for it, always. Our Customer Service team is here to make your experience fun, friendly, and genuinely helpful.

Our Promise

• Friendly — we treat every customer like a friend.
• Transparent — clear answers, no fine print.
• Fast — we work to resolve issues as quickly as possible.
• Fun — because mealtime shouldn't be the only fun part.

What We Can Help With

• Order status, tracking, and delivery questions.
• Returns, exchanges, and refunds.
• Product information, ingredients, and nutrition guidance.
• Subscription management, billing, skips, and flavor swaps.
• Custom box customization and recommendations.
• Store locator and "where to buy" inquiries.
• Account, payment, and gift card support.
• Marketing preferences (email and SMS).
• Accessibility requests and feedback.
• Dietary questions and product suitability.

Contact Channels

You can reach our team through any of the following channels. The most up-to-date hours are listed on our Contact page.

• Live Chat — for real-time help during business hours.
• Email — for non-urgent requests and documentation.
• Phone — for direct, voice support.
• SMS / Text — to engage with our virtual assistant via text message.

Response Times

We aim to respond to all inquiries within 1 business day. During peak seasons or new flavor drops, response times may be slightly longer — we appreciate your patience and promise we are working as fast as we can.

Privacy & Security

We will never ask for your full password or one-time codes by phone, email, or SMS. If you receive a suspicious message claiming to be from us, please report it through our Contact page. For details on how we handle your information, please review our Privacy Policy.

Feedback

Your feedback shapes what we cook up next. If we got something right — or wrong — please tell us. Every note is read by a real person on our team, and many of our best ideas started as a customer suggestion.

Eat good. Do good. Feel good.